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What's an 'at fault' claim?
The term ‘at fault claim’ doesn't relate to the cause of the incident, but to the policy from which the claim was paid. For example, if your car’s stolen, or you’re the victim of a bump in a car park ...
Last updated: 08/04/2024
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How do I get my car fixed after an accident?
We'll arrange to get it fixed at our network of approved UK repairers. When we first talk to you about your claim, we'll arrange the repairs. If your car is not roadworthy our repairers will pick your...
Last updated: 08/04/2024
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Do I have to use your recommended repairer?
No, but we'd prefer that you do so we know the repairs will be done well and in good time. And we’ll guarantee the repairs (excluding parts – see terms and conditions) for as long as you own your car....
Last updated: 08/04/2024
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What if I'm not happy with the repairs?
If you're not completely satisfied, the first thing to do is to speak to the repairer and ask them to put things right. If you're still not happy, email us at claimproblem@generalaccident.com and we'l...
Last updated: 08/04/2024
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What should I do if someone in my car has been hurt?
Report the claim to us straight away by phoning our claims helpline number 0844 891 5391. You can also find this number by logging into My account area....
Last updated: 13/11/2023