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What's an 'at fault' claim?

The term ‘at fault claim’ doesn't relate to the cause of the incident, but to the policy from which the claim was paid. For example, if your car’s stolen, or you’re the victim of a bump in a car park and can't identify the culprit, then these incidents would still be classed as ‘at fault’ even though you weren't responsible for the incident.

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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.