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Can you contact my previous insurer to get my proof of No claim discount?

Sorry, but we can't get in touch with your previous insurer to get your proof of No claim discount (NCD) for you. The only way we can get hold of it is if you upload it.

You can find your proof of NCD by looking for your renewal invite or cancellation letter. If you still can't find it, you'll need to ask your previous insurer for a letter on headed paper to confirm your proof of NCD. Check that it:

  • only be used on one vehicle at a time, so it must not be in use on any other car insurance policy
  • be from a policy that expired within the last 24 months
  • show discount earned on a private car and not a company car, classic car, motorcycle or van
  • show your car registration number
  • show your postcode
  • show your previous insurer's name
  • be in English
  • be issued by a UK or EU insurer, or an insurer from a country the DVLA includes in their license exchange scheme.

You can see examples of the sort of documents we'll accept on our sample documents page.

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