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How can I send in my proof of No Claim Discount?

As we're a low cost, self service insurer, the only way to send us your proof of No Claim Discount (NCD) is by uploading it. Just follow these three simple steps:

Step 1: Find your renewal invitation or cancellation letter from your previous insurer

When you've found the document, check that it: 

  • is less than 2 years old
  • shows your name as the policyholder and is earned by you
  • shows the number of years of NCD you are entitled to
  • shows your discount was earned on a private car (and not a company car, motorcycle or van)
  • Click here to view our NCD acceptance criteria in full.

Step 2: Scan it or take a picture

If your proof is a paper document, simply scan it or take a picture with your digital camera or camera phone. If it’s an email, print it and scan it or take a screenshot of it.

Please make sure that the image is nice and clear – we need to be able to check all the information we mentioned in Step 1. We accept most types of image files (.jpg, .jpeg, .pdf, .gif).

Step 3: Upload to My account

Option 1 - Upload online through our website

- Log in to My account (or register if you haven't set it up yet), then:
- Scroll down to "My policies" section
- Find insurance policy you wish to upload your proof of No Claim Discount
Go to 'Upload documents' and upload

Option 2 - Upload using My account app

Once you’ve registered for My account, you can download the General Accident My account app. The My account app is available for both iPhone and Android and is an easy way to upload your proof of no claims –just take a photo and upload!

And you’re done! We’ll send you an email once we’ve checked your proof – it can take up to 2 working days.

Automatic validation of No Claim Discount

We’ve made it quicker and easier for our customers to get their motor insurance from us, by introducing a new service that automatically obtains information about their No Claim Discount (NCD).

We presently ask our customers to send us proof of their NCD so that we can confirm the number of years discount they’re entitled to and make sure that we’re insuring careful drivers.

Now, we'll get information that quickly checks and validates the number of years of NCD that a customer has, in real-time while they’re purchasing their policy.

  • If we can automatically check and validate your proof of NCD, we won’t ask you to send us proof of NCD.
  • Customers who aren’t automatically validated will need to manually provide us with their proof of NCD.
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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.