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Categories: Payments , Car insurance

I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?

Usually this means that we’re already in the process of reapplying for your missed payment.

You can double check if this is the case by taking a look at your default notice email, or by checking the Statement section of your My account. You’ll be able to see the date that we’ve attempted to reapply for your missed instalment here.

If for any reason this payment rejects for a second time, we’ll drop you an email to let you know and you’ll need to pay your outstanding balance via your My account.

We’ll usually receive this instruction within 5 working days – in the meantime your cover will remain valid, so you don’t need to worry.

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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.