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Categories: Payments , Car insurance

You’ve collected a payment after my policy’s been cancelled.

We’re sorry that a payment has been collected after you’ve cancelled your policy.

When you cancel your policy we may be in the process of applying for a payment already. This might mean that we process a payment within 5 working days of your cancellation date.

We’ve already factored this collection into your refund amount, so you’ve not been overcharged.

You can review the details of any transactions related to your policy by logging into your My account and:

  • Scroll down to "My policies" section
  • Find insurance policy you wish to view payment details
  • Select 'View payment details'

 

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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.