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How can I change my payment details?

You can use your My account to change your payment details before renewing your policy. Simply go to, log in to My account and click on the Renew with changes button within your "My renewals" section.

If you are an annual paying customer, please go the Payment Summary section of your renewal screen and click ‘Use new card’ to amend your card details. If you pay monthly for your policy then please click on ‘Edit’ to enter your new bank account details.

At renewal you can also change from paying yearly to paying monthly and vice versa.

If you switch from paying yearly to paying monthly, we'll ask you to pay an advance payment followed by 11 instalments. You must make regular monthly payments as per the terms and conditions of your policy.

Please note that once you’ve selected your payment frequency, you won’t be able to change it until the policy is next due for renewal.

During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy number ready so we can help you with the following:

  • Answer questions about your renewal price
  • Explain how changes you’ve made to your cover may affect your premium
  • And of course, renew your policy
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