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How do I renew my policy?

You can renew your policy from 28 days before your renewal date.

We'll send a renewal invite e-mail to you with your policy details and premium for the upcoming year at least 28 days before your renewal date.

We'll send your invite to the e-mail address you have registered to your policy. Please remember to check your junk mail folder.

We're an online insurance provider, so we won't send you a renewal invite in the post.

If your policy is set to automatically renew and you don't need to make any changes, then you don't need to do anything. We'll renew your policy using the payment details shown in your renewal invite e-mail.

Otherwise, you can renew your policy in two ways:

My Account

You can renew your policy by logging into your My Account.

Firstly, please check your current policy schedule and make sure that all your information is correct. It's important that you make changes before you renew your policy. If you don't, it could invalidate it.

If you need to make any changes to your policy before you renew it, then please click on the option to Amend and renew button. If you're happy with your renewal, then you don't need to do anything as we'll automatically renew the policy for you.

However, if you've opted out of auto-renewal, you'll also see a notification when you log into your My Account. But if you want to renew your policy, you'll need to click on the Amend and renew link.

Once you click on the Amend and renew link in the "Notifications" section, you'll click through to the checkout page screen and be presented with two options.

If you want to go straight through to the payment section, just click on the I want to go to payment button.

If you need to make any changes to your policy before you renew it then click on the I want to review my policy details first button.

By Telephone

During your policy renewal period, we'll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy number ready so we can help you with the following:

  • Answer questions about your renewal price - please note that we can't change your renewal premium
  • Explain how changes you've made to your cover may affect your premium
  • And of course, renew your policy
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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.