How can we help you?

I haven’t heard about my renewal, what shall I do?

We’ll send a renewal invite e-mail to you at least 28 days before your renewal date and will let you know everything you need to do to renew your cover. The renewal e-mail will be sent to the most up to date e-mail address we have on the policy. We will also send an e-mail if we cannot offer you a renewal.

If you haven’t received the renewal invite, you can access your renewal by logging into your My Account. All policies that are due for renewal will be highlighted on the My Account homepage.

If your policy is set to automatically renew, you won’t need to do anything and we’ll renew the policy using the payment details you currently have in My Account.

During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date, plus another 7 days after your renewal date. Please check your documentation for the correct number to call and have your policy number ready so we can help you with the following:

  • Answer questions about your renewal price
  • Explain how changes you’ve made to your cover may affect your premium
  • And of course, renew your policy
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