How can we help you?

If I decide not to renew my policy, what do I need to do?

If you decide not to renew and your policy is set to automatically renew, you can cancel this by logging into your My Account, scroll down to "Notifications" section, then click on the Cancel renewal link.

If your policy is not set to automatically renew, then you don’t need to do anything. We’ll cancel your policy automatically at the expiry day unless you renew it before that date. We’ll send you a final reminder before the expiry date to check that you’ve alternative cover in place.

During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy reference to hand so we can assist you.

If this article wasn't useful try searching again:
Couldn't find the answer you were looking for?
Contact us
EMAIL ME THIS ANSWER
Email is required!
Not valid email!
Something went wrong, please try again!
Email sent! Please allow a few minutes for the email to appear in your inbox.
Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.