Depending on when you cancel and how much you have already paid, the amount you will be refunded will vary. In some cases where you choose to pay by instalments, you might owe us some money. You will also incur a cancellation charge. Our full list of cancellation charges are below.
Summary of charges
Please note that all charges are subject to Insurance Premium Tax at the appropriate rate.
| Scenario | Charge |
|---|---|
| Missed installation or maintenance appointment or cancelled installation or maintenance appointment within 24 hours | £40 |
| Cancellation in 14 day cooling off period (No device installed) | £25 cancellation fee (plus pro rata time on risk charge) |
| Cancellation in 14 day cooling off period (device installed) | £100 cancellation fee (plus pro rata time on risk charge) |
| Cancellation after 14 day cooling off period within the first year of the policy | £125 cancellation fee (plus pro rata time on risk charge) |
| Cancellation after first renewal | £50 cancellation fee (plus pro rata time on risk charge) |
| Administration Charge | Standard GA charges apply – refer to your policy wording |
| Change of your car (telematics charge) | £70 (in addition to any insurance premium adjustment) |
| Replacement telematics device in the event that you damage the device | £70 |
If you cancel in the same period of insurance that a claim has been made, and we have not been able to confirm full recovery of the costs of the claim from a responsible third party, you will not receive a refund of premium and all premiums will be due. In these circumstances, you will not be charged a cancellation fee.