How can we help you?

Do you offer telephone support?

We'll provide telephone support once you've obtained your first quote with us and then for a period of 28 days from the date your policy begins. (Just remember to have your quote or policy number ready.)

After 28 days, once your policy is up and running, we don't provide phone support. Of course, if you need to make a claim, you can call our dedicated claims line anytime.

You can save time and money by managing your policy yourself online anytime via My account without having to call us:

  • View saved quotes and buy a policy
  • View, download and print policy documents
  • Make changes to policy without incurring administration fees
  • Upload proof of No Claim Discount and a copy of your driving licence
  • Access 24/7 dedicated claims line number

You can also email our Customer Services team. If you ask us to make a change to your policy, we will charge you £30 plus Insurance Premium Tax at the current rate. Depending on the nature of the change (i.e. a change of address or car), we may need to change your premium.

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Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.