How can we help you?

When can I call you on the telephone?

We provide customer service over the telephone Monday to Friday 08:00-18:00, Saturday 09:00-15:00 and Sunday 10:00-14:00 for the period from when you get your first quote and then up to 28 days from the date your policy begins. (Just remember to have your quote number ready.)

After 28 days, once your policy is up and running, we will no longer provide telephone support, but you can always email our Customer Services team. Of course, you can call our dedicated UK claims line day or night should you ever need to make a claim.

You can also manage your account online, make amends yourself without an administration fee, access your insurance details and print policy documents whenever you want.

Watch the below video to find out about the customer services support that's available to you while you're renewing your General Accident policy.

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