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When do I get a courtesy car?

For third party, fire and theft this cover is not included.

  • You'll receive your courtesy car only when you've been in an accident and you use our approved repairer network.
  • You can keep the car for either 21 days or until the repairs on your insured car have been completed (whichever is earlier).
  • You do not receive a courtesy car as standard if your insured car is stolen or written off.
  • If your car is stolen or written off, you'll need the hire car add on to receive a car to keep you mobile while we handle your claim.
  • Both our courtesy car and hire car cover will usually provide you with a three-door hatchback with four seats.

You can add hire car cover to your policy by following the steps below:

  • Log into your My account (opens in a new window).
  • Scroll down to "My policies" section
  • Find insurance policy you wish to change and select "Change policy"
  • Select ‘Change or add cover’
  • Select ‘Hire car’ and proceed to make any payments.

Please note that this cover won’t apply to any claims that have already happened.

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