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What if I've changed my email address?

Once you've set your email address as your My account user name it can’t be changed. You can change your contact email address to make sure we can get in touch with you about your policy, e.g. send you renewal information, keep you updated on the progress of a claim.

If you'd like to change your contact email address, it's best for you to do it yourself online through your My account - otherwise we'll have to charge you an administration fee. It's simple enough - just:

  • Log in to My account
  • Select the "My details" tab at the top of the page
  • Update any of your details as required
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