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Why has my score changed?
We’ve made some changes to the way we score you driving. We now use smooth driving, Speed, Fatigue and time of day, and no longer use road type as part of your driving score. The new way of scoring yo...
Last updated: 13/11/2023
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Will my premium be affected by the new scoring?
Your premium will not change during your policy period, subject to any amendments you make. When you renew your policy, we will use your driving scores as a factor in calculating your renewal premium....
Last updated: 13/11/2023
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What does the Smoothness score mean?
Smooth Driving measures your acceleration, deceleration and cornering during each journey to see how you anticipate the flow of traffic around you. This score is an indication of how smoothly and safe...
Last updated: 13/11/2023
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What happens if my car goes into the garage and my telematics device is disconnected?
If your device is disconnected, you will receive warnings which may result in cancellation of your policy. If your vehicle is going into the garage and your device is going to be unplugged, please con...
Last updated: 08/04/2024
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I’ve been given a score of 100/100 for a journey under a mile. Is this correct?
All journeys under a mile are recorded on your device are given a score of 100 as there is not enough collated data to give an accurate score. These journeys will not be included when calculating your...
Last updated: 13/11/2023