How can we help you?

Making a claim

  • Do I pay an excess if a claim isn't my fault?
    Yes - but you should be able to reclaim it. As part of your standard Motor legal services cover if you are involved in a car accident that's not your fault, we will cover up to £100,000 in legal costs...
    Last updated: 26/06/2017
  • How do I make a claim?
    For car insurance claims, click here to register a claim online. If you are at the side of the road or would prefer to speak someone, you can call our claims team on 0345 0307 956.* *The cost of cal...
    Last updated: 27/02/2018
  • What am I covered for?
    When we talk to you about your claim, we'll tell you exactly what your policy covers and what excess you'll have to pay, if any. We'll also let you know how the claim is likely to affect your No Claim...
    Last updated: 13/09/2016
  • What if my car's written off?
    If it's beyond repair, we'll agree a value for it with you and send you a settlement cheque. If your car’s under a year old and you're the first owner, we may be able to give you a replacement car. An...
    Last updated: 13/09/2016
  • What if both drivers are partly to blame?
    In this case, we'll work with you and the other person's insurer to agree who's responsible for what. Because these claims are more complicated, they can take longer to resolve. If fault hasn't been e...
    Last updated: 13/09/2016
Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.
Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.