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How we can help if you’re struggling with payments?
We understand that sometimes things happen which can make it difficult to keep on top of payments. You can visit our Payment Support Page in order to understand what options we have available to supp...
Last updated: 08/10/2024
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How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you’ll see the opti...
Last updated: 16/10/2024
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How can I change my payment details?
You can change the account or card you use to make a payment.
You cannot change your Direct Debit date
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your cr...
Last updated: 16/10/2024
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You’ve collected a payment after my policy’s been cancelled
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proces...
Last updated: 16/10/2024
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I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the S...
Last updated: 16/10/2024