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BROWSE CATEGORIES
Renewing policy
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Why has my No claim discount (NCD) been reduced?
If you’ve made a claim in the last 12 months, this may have affected your No claim discount and may affect your renewal premium. If you have a claim that’s currently being resolved and liability hasn’...Last updated: 19/03/2025
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How will a claim impact my renewal?
Having a claim in the last 12 months will affect your No claim discount and will impact your renewal premium. *We’ll take into account any claim(s) with any previous insurer during a 2 year period pri...Last updated: 22/06/2024
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I haven’t heard about my renewal, what shall I do?
We’ll send a renewal invite e-mail to you at least 28 days before your renewal date and will let you know everything you need to do to renew your cover. The renewal e-mail will be sent to the most up ...Last updated: 19/03/2025
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How can I check what payment details I use for my policy?
If you’re not sure what payment details we currently hold for you, you can check by logging into your My Account: Scroll down to "My policies" section Find insurance policy you wish to change and sel...Last updated: 19/03/2025
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Why did you not invite me to renew my policy?
We won’t invite you to renew your cover with us if during your last 12 months, you have: Had numerous claims on your policy or Have changed some detail on your policy that falls outside our insurable...Last updated: 19/03/2025