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I’ve been given a score of 100/100 for a journey under a mile. Is this correct?
All journeys under a mile are recorded on your device are given a score of 100 as there is not enough collated data to give an accurate score. These journeys will not be included when calculating your...
Last updated: 22/06/2024
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The address shown as my vehicle location or isn’t accurate. Why is this?
The app uses GPS data to determine the location of your vehicle. The GPS that we use is very accurate but sometimes when translating this information to Google Maps the house number or street name may...
Last updated: 22/06/2024
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The start and/or finish address on my trip report isn’t accurate. Why is this?
The app uses GPS data to determine the location of your vehicle. The GPS that we use is very accurate but sometimes when translating this information to Google Maps the house number or street name may...
Last updated: 16/10/2024
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I've forgotten my email address and/or password for the Telematics App
Your username will be the email address used when you bought your policy.
If you forget your password, use the 'Forgot password' setting and we will email you a link where you can update your password...
Last updated: 16/10/2024
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I've completed a journey but it isn't showing in the Telematics App
If your journey is under 100 metres or in one of the few areas of no coverage, sometimes you will not see data for these trips. Journey data may be delayed if your trip ends in an underground car park...
Last updated: 16/10/2024