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The start and/or finish address on my trip report isn’t accurate. Why is this?
The app uses GPS data to determine the location of your vehicle. The GPS that we use is very accurate but sometimes when translating this information to Google Maps the house number or street name may...
Last updated: 13/07/2017
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I’ve forgotten my passcode?
You can tap on the back button at the top of the mobile app screen where you normally enter your passcode. Then you can either enter your password to access the app, or tap on the “Forgot password” op...
Last updated: 13/07/2017
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I’ve forgotten my email address and/or password?
Your login credential is the email address you created your insurance policy with. If you have forgotten this or your password, within the log in screen of the mobile app tap on the “Forgot password” ...
Last updated: 13/07/2017
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I’ve completed a journey but it isn’t showing on my app.
If your journey is under 1 mile or in one of the few areas of no coverage sometimes you will not see data for these trips. If the device is faulty and not recording data, this will be flagged in our i...
Last updated: 13/07/2017
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Where can I read the app terms of use?
To view the terms of use, log into the app tap on the menu icon (next to the General Accident icon) scroll down and tap on settings, then select the terms of use option....
Last updated: 13/07/2017