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What if I've changed my email address?
Once you've set your email address as your My account user name it can’t be changed. You can change your contact email address to make sure we can get in touch with you about your policy, e.g. send yo...
Last updated: 19/07/2023
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Can I choose my own password?
Yes. It should be secure but easy for you to remember, and fit our format guidelines.
We recommend using at least 6 characters, and including numbers and upper and lower case letters. Our system will ...
Last updated: 19/07/2023
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What's the benefit of managing my account online?
You can change your personal details online, add and remove cover options and renew your policy online. You do not have to pay admin fees when making changes via My account. We reserve the right to ...
Last updated: 19/07/2023
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How do I change my password?
If you’d like to change your password, it's simple enough - just:
Log in to My account
Choose 'My details'
Choose 'Change'
Enter your new password
Click 'Reset password'
If you've forgotten your pas...
Last updated: 19/07/2023
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Can I access My account on my Smartphone?
The My account app is an essential app for all General Accident customers and is available for iPhone and Android.
This handy app allows you to view and access your General Accident policy details and...
Last updated: 19/07/2023