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What does the red light on my self-install device mean?
If the red light on your device is flashing - your device is connected and working correctly. If the light is off or not flashing this may indicate an issue with your device and may need a maintenance...
Last updated: 16/10/2024
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My car is going into the Garage for a service, MOT or repair. What should I do in the Telematics App?
If your vehicle is going into the garage and your device is going to be unplugged, please contact Vodafone so that they can set your telematics device to Garage mode so that you won’t receive these al...
Last updated: 16/10/2024
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I've received a low battery warning on my Telematics device
Telematics devices need power to work effectively and transmit data. If your battery power is low, not working or removed this will result in warnings that your device is disconnected and could result...
Last updated: 16/10/2024
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Does the time of day influence my Telematics score?
Yes - time of day does affect your score. It’s not a measure of how you drive, but the risk posed by other drivers on the road at that time. Journeys late at night are riskier, for example. If you reg...
Last updated: 22/06/2024
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I have a query about my Telematics score
If you have a query about your score and how this is calculated contact us at GA by email at https://help.generalaccident.com/. Please do not contact Vodafone as they will unfortunately be unable to a...
Last updated: 22/06/2024