How can I cancel a policy if the policyholder has passed away?
We're sorry to hear that the policyholder has passed away. Our thoughts are with you and your family.
We can cancel the policy in question, but we first need you to send us an email with a scanned co...
Last updated: 13/09/2016
What are our cancellation rates?
If you cancel before your policy start date you’ll receive a full refund
If you cancel within 14 days from your policy start date you’ll be charged a £25 (plus Insurance Premium Tax where applicable)...
Last updated: 05/01/2018
What do I do if the policyholder has passed away?
We're very sorry to hear that the policyholder of one of our policies has passed away. Our thoughts are with you and your family. Unfortunately we are not able to amend the policy holder or the main ...
Last updated: 14/10/2016
When can I call you on the telephone?
We provide customer service over the telephone Monday to Friday 08:00-20:00, Saturday 09:00-17:00 and Sunday 10:00-16:00 for the period from when you get your first quote and then up to 28 days from t...
Last updated: 26/02/2017
Do you offer telephone support?
We'll provide telephone support once you've obtained your first quote with us and then for a period of 28 days from the date your policy begins. (Just remember to have your quote or policy number read...
Last updated: 07/02/2017