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What happens if I want to cancel my policy?
Depending on when you cancel and how much you have already paid, the amount you will be refunded will vary. In some cases where you choose to pay by instalments, you might owe us some money. You will ...
Last updated: 16/10/2024
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What if my car is stolen on my Telematics policy?
Installing a device is the equivalent of having a tracker in your car. If it were to be stolen,you'll need to inform our Claims Team on 0345 030 7956 as soon as you suspect your car has been stolen fo...
Last updated: 22/06/2024
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Do I need to do anything with my device if my telematics policy comes to an end?
After the Telematics element of your policy has ended or the policy is cancelled your Telematics device will stop recording data within 24 hours.
Self-installed devices can be removed from your car. Y...
Last updated: 16/10/2024
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I need to change the address for my Telematics device to be delivered or installed
You can change the address on your policy at any time in MyAccount. Once you've notified us of your change Vodafone will contact you to arrange installation or delivery of your device.
Self-installed ...
Last updated: 16/10/2024
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Where do I connect my self-install device?
The location of the device port varies by vehicle - please see here for a guide on how to install....
Last updated: 22/06/2024