How can we help you?

Car insurance

  • Where's my refund?
    Belongs to: Payments , Car insurance
    Changes to how some payments are processed means we may not be able to send your refund to the original payment card/account we have on record for you. It also won’t be possible if, for example, the o...
    Last updated: 10/05/2024
  • How do I log in to My account?
    Belongs to: Logging in , Car insurance
    Click on My account in the top right hand corner of this screen Enter your registered email address as your username - this will be the email address you used when setting up your policy Enter your pa...
    Last updated: 10/05/2024
  • How can I contact you?
    Belongs to: Logging in , Car insurance
    Here at GeneralAccident.com, we keep costs low by offering insurance you can manage yourself online. This means that we don’t offer a call centre service or a telephone number that you can call for cu...
    Last updated: 10/05/2024
  • I’m a General Accident customer. Do I need to do anything?
    The vast majority of our customers’ policies won’t be affected by the UK’s exit from the EU. If you purchased a General Accident policy in the UK and are currently – and will continue to be – permanen...
    Last updated: 10/05/2024
  • What is a Green Card?
    A Green Card is issued by the driver’s insurer, and acts as evidence that the minimum legal cover required is in force for the country visited whilst driving outside the UK. The Green Card is a physic...
    Last updated: 03/05/2024