You’ve collected a payment after my policy’s been cancelled.
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proce...
Last updated: 12/09/2018
I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the ...
Last updated: 02/08/2017
How do I log in to My account?
If you're having trouble logging into My account we can suggest a couple of things to try. How you do it depends on whether you've registered yet.
If you've already registered
If you've registered a...
Last updated: 12/10/2016
How can I contact you?
Here at GeneralAccident.com, we keep costs low by offering insurance you can manage yourself online. This means that we don’t offer a call centre service or a telephone number that you can call for cu...
Last updated: 07/11/2016