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I've completed a journey but it isn't showing in the Telematics App
If your journey is under 100 metres or in one of the few areas of no coverage, sometimes you will not see data for these trips. Journey data may be delayed if your trip ends in an underground car park...
Last updated: 19/07/2023
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Where can I read the app terms of use?
To view the terms of use, log into the app tap on the more menu at the bottom right and tap on terms and conditions....
Last updated: 19/07/2023
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What's an 'at fault' claim?
The term ‘at fault claim’ doesn't relate to the cause of the incident, but to the policy from which the claim was paid. For example, if your car’s stolen, or you’re the victim of a bump in a car park ...
Last updated: 19/07/2023
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How do I get my car fixed after an accident?
We'll arrange to get it fixed at our network of approved UK repairers. When we first talk to you about your claim, we'll arrange the repairs. If your car is not roadworthy our repairers will pick your...
Last updated: 19/07/2023
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Do I have to use your recommended repairer?
No, but we'd prefer that you do so we know the repairs will be done well and in good time. And we’ll guarantee the repairs (excluding parts – see terms and conditions) for as long as you own your car....
Last updated: 19/07/2023