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What if I'm not happy with the repairs?
If you're not completely satisfied, the first thing to do is to speak to the repairer and ask them to put things right. If you're still not happy, email us at claimproblem@generalaccident.com and we'l...
Last updated: 19/07/2023
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What should I do if someone in my car has been hurt?
Report the claim to us straight away by phoning our claims helpline number 0844 891 5391. You can also find this number by logging into My account area....
Last updated: 19/07/2023
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Do I pay an excess if a claim isn't my fault?
Yes - but you should be able to reclaim it. As part of your Motor legal services cover if you are involved in a car accident that's not your fault, we will cover up to £100,000 in legal costs for a la...
Last updated: 15/09/2023
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How do I make a claim?
For car insurance claims, click here to register a claim online.
If you are at the side of the road or would prefer to speak someone, you can call our claims team on 0345 0307 956.*
*The cost of calls...
Last updated: 19/07/2023
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What am I covered for?
When we talk to you about your claim, we'll tell you exactly what your policy covers and what excess you'll have to pay, if any. We'll also let you know how the claim is likely to affect your No claim...
Last updated: 19/07/2023