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I'm changing the car on my Telematics policy due to an accident - what do I need to do?
We're really sorry to hear that your car has been written off due to an accident. If you wish to keep your policy in force, please note that you have three weeks to change your vehicle on your policy ...
Last updated: 19/07/2023
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I've received a warning that my Telematics device has been disconnected
Please ensure your Telematics device is plugged in at all times – removal of your device at any time could result in a warning message and your policy being cancelled. If you think your self-installed...
Last updated: 19/07/2023
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Why has my score changed?
We’ve made some changes to the way we score you driving. We now use smooth driving, Speed, Fatigue and time of day, and no longer use road type as part of your driving score. The new way of scoring yo...
Last updated: 19/07/2023
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Will my premium be affected by the new scoring?
Your premium will not change during your policy period, subject to any amendments you make. When you renew your policy, we will use your driving scores as a factor in calculating your renewal premium....
Last updated: 19/07/2023
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What does the Smoothness score mean?
Smooth Driving measures your acceleration, deceleration and cornering during each journey to see how you anticipate the flow of traffic around you. This score is an indication of how smoothly and safe...
Last updated: 19/07/2023