What if both drivers are partly to blame?
In this case, we'll work with you and the other person's insurer to agree who's responsible for what. Because these claims are more complicated, they can take longer to resolve. If fault hasn't been e...
Last updated: 13/09/2016
What about claiming for costs that aren't covered?
We will help you claim back any expenses not covered by your standard Motor legal services cover. It will be the insurance company of the other driver who will pay these expenses. So we need to have a...
Last updated: 26/06/2017
How do I make a glass claim?
If you have a comprehensive policy and your windscreen, door glass or rear windows are damaged and you need to make a glass claim, you can do so by calling our claims line on 0345 0307 956 and selecti...
Last updated: 12/09/2018
My car’s been written off after a claim. What do I do next?
If your vehicle has been declared a total loss after a claim, you have two options.
If you’re replacing the vehicle following the accident, you can change your car via your My account. Please click h...
Last updated: 02/08/2017
What do you accept as proof of No Claim Discount?
If we've not been able to automatically validate your No Claim Discount (NCD), you'll need to upload a copy of your proof to your My account.
Your proof of No Claim Discount (NCD) is provided on the ...
Last updated: 12/10/2016