-
Can I make changes to my current policy after I’ve received my renewal invite?
If you have received your renewal invite but haven’t renewed your policy yet, you can amend your current policy via your My Account. Simply log in then:
Scroll down to "My policies" section
Find insu...
Last updated: 25/07/2024
-
How can I cancel my policy after it auto-renewed?
If you forget to cancel your policy before it auto-renewed and now want to cancel it, please log into your My Account then:
Scroll down to "My policies" section
Find insurance policy you wish to canc...
Last updated: 25/07/2024
-
Can you send me my proof of No claim discount?
You can use our renewal invitation as your proof of No claim discount (NCD) if you're planning to move to another insurer.
You'll be able to download a copy of your NCD via My account (opens in a new ...
Last updated: 25/07/2024
-
How can I pay an outstanding balance?
If you have an outstanding balance to pay on your policy, simply:
Log into your My account (opens in a new window).
In "Notifications" section, if you have an outstanding balance, you’ll see the opti...
Last updated: 25/07/2024
-
How can I change my payment details?
You can change the account or card you use to make a payment.
You cannot change your Direct Debit date
You can change whether you pay by monthly Direct Debit or annually at renewal.
To update your cr...
Last updated: 25/07/2024