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How will a claim impact my renewal?
Having a claim in the last 12 months will affect your No claim discount and will impact your renewal premium.
*We’ll take into account any claim(s) with any previous insurer during a 2 year period p...
Last updated: 19/07/2023
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I haven’t heard about my renewal, what shall I do?
We’ll send a renewal invite e-mail to you at least 28 days before your renewal date and will let you know everything you need to do to renew your cover. The renewal e-mail will be sent to the most up ...
Last updated: 19/07/2023
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How can I check what payment details I use for my policy?
If you’re not sure what payment details we currently hold for you, you can check by logging into your My Account:
Scroll down to "My policies" section
Find insurance policy you wish to change and sel...
Last updated: 19/07/2023
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Why did you not invite me to renew my policy?
We won’t invite you to renew your cover with us if during your last 12 months, you have:
Had numerous claims on your policy or
Have changed some detail on your policy that falls outside our insurable...
Last updated: 19/07/2023
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Why can’t you continue to offer me protected No claim discount on my renewal?
The protected No claim discount cover that you have purchased will protect you for either 1 claim in 1 policy year or 2 claims in 3 years, without affecting your No claim discount. If protected No cla...
Last updated: 19/07/2023