You’ve collected a payment after my policy’s been cancelled.
We’re sorry that a payment has been collected after you’ve cancelled your policy.
When you cancel your policy we may be in the process of applying for a payment already. This might mean that we proce...
Last updated: 12/09/2018
I’ve missed a payment but there’s no option to pay my outstanding balance in My account. What do I do?
Usually this means that we’re already in the process of reapplying for your missed payment.
You can double check if this is the case by taking a look at your default notice email, or by checking the ...
Last updated: 02/08/2017
How do I log in to My account?
Click on My account in the top right hand corner of this screen
Enter your registered email address as your username - this will be the email address you used when setting up your policy
Enter your ...
Last updated: 02/04/2020
How can I contact you?
Here at GeneralAccident.com, we keep costs low by offering insurance you can manage yourself online. This means that we don’t offer a call centre service or a telephone number that you can call for cu...
Last updated: 02/11/2016
I’m a General Accident customer. Do I need to do anything?
The vast majority of our customers’ policies won’t be affected by the UK’s exit from the EU.
If you purchased a General Accident policy in the UK and are currently – and will continue to be – permane...
Last updated: 15/04/2020